Refund policy

Currently shipping from Ireland

I'm in Ireland at the moment. You can still email hello@bareli.co.uk about a faulty or incorrect item as normal and I'll reply, but anything that needs to be posted back will be processed once I'm back in the UK. Please don't post anything back until I've confirmed where to send it.

Piercing jewellery

For hygiene and safety reasons, we do not offer change-of-mind returns or exchanges on earrings or jewellery designed to be worn in a piercing. This includes returns because you've chosen the wrong size or changed your mind about a style.

Please check the post length, gauge, materials and dimensions on each product page before ordering. If you're unsure which post length is right for you, contact us before purchasing and we'll be happy to help.

Faulty items

If you believe your jewellery is faulty, please email hello@bareli.co.uk within 30 days of delivery with your order number and clear photos or a video of the issue.

We'll review the issue and arrange an appropriate resolution, such as a replacement or refund. Lost jewellery, accidental damage and normal wear are not manufacturing faults.

What counts as a fault

  • A stone missing, loose or falling out in normal wear

  • Plating lifting, flaking or wearing through within six months of normal wear

  • A bent, misshapen or damaged post out of the packet

  • A threadless end that won't hold.

  • Rough edges or sharp points on the post or back

  • A piece that doesn't match its description — wrong gauge, post length, stone or finish

What doesn't count as a fault

  • Scratches, dulling or softening of the finish from everyday wear

  • Damage from knocks, drops, or catching the piece on hair, clothing or bedding

  • Damage caused by forcing a flat back, using pliers, or fitting a piece incorrectly

  • Discolouration caused by perfume, hairspray, fake tan, chlorine, bleach or cleaning products

  • A piece or a back that's been lost

  • A piece that's been altered, repaired or re-plated by someone else

  • Irritation or discomfort from a piercing that isn't fully healed

If you're not sure which side of the line your piece falls on, send us the photos anyway and we'll tell you honestly.

Incorrect items

If you've received the wrong item, please email us within 7 days of delivery with your order number and a photo of what arrived. We'll check your order and put it right. This request to contact us promptly does not affect your legal rights.

Undeliverable orders

If a parcel is returned to us because the delivery address provided was incorrect or it wasn't collected, an additional delivery charge may apply if you'd like it sent again.

For help with an order, email hello@bareli.co.uk